Complaint Management

ServiceMaestro Field Sales Platform helps to handle and address customer complaints or concerns promptly and satisfactorily. It is a critical aspect of customer service and plays a significant role in maintaining customer satisfaction, loyalty, and reputation. It acknowledges customer concerns promptly by creating the incident in the platform and assigning the tickets to the concerned person to show that their feedback is valued. The platform keeps detailed records of customer complaints, including the nature of the complaint, actions taken, and outcomes, and helps the stakeholders in Analyzing the complaint data to identify patterns, trends, and opportunities for improvement in customer service or other business areas.