Reports, KPIs & Document Management System
Understanding the performance of your business is crucial in establishing whether your objectives are being realized. Often the starting point for this is the ‘wrong way’ with the available products driving the business requirements and how performance can be measured. This can be facilitated by systems typically having a significant number of reports that focus on the operational Key Performance Indicators (KPIs) that are processed and product-related, e.g., incidents closed within a defined period. This inverts the way of thinking that is required to take a business perspective on needs. Measuring these outcomes is critical to understanding your business performance and identifying improvement opportunities. Each KPI can support one or more desired business outcomes.
Service Maestro comes with approximately 40 plus reports per the industry requirement and empowers its users (both technical and non-technical) to generate customized reports using an integrated reporting tool. Users can generate the reports using menu driven approach. They can add customized/formula columns for the analysis and export and share the report with other users in view-only mode. The documents generated in the platform during the transaction are stored in the Cloud CDN. ServiceMaestro has the Capabilities to integrate with the external Document management system like Docstar, SharePoint, Omni Docs, and ERP document management modules. ServiceMaestro provides an extensive range of reports together with multiple reporting methods. Identifying the right report style and content is essential.
- Reports
- Dashboards
- KPIs
